Privacy Policy
Last updated: 18 July 2026
SNH Packing General Trading L.L.C respects your privacy and is committed to handling your personal information responsibly, securely and transparently.
This Privacy Policy explains how we collect, use, store and share personal information when you:
• Visit or browse snhuae.com
• Create or use a customer account
• Purchase products from our online store
• Request a quotation or customized packaging
• Subscribe to our marketing communications
• Contact us through email, telephone, WhatsApp, social media or website forms
• Visit or communicate with one of our branches or customer service teams
• Otherwise interact with SNH Packing General Trading L.L.C
In this Privacy Policy, “SNH Packing,” “we,” “us” and “our” refer to SNH Packing General Trading L.L.C. “You” and “your” refer to any customer, website visitor, business representative or other person who interacts with us.
Our website is operated by SNH Packing General Trading L.L.C and is hosted through the Shopify e-commerce platform.
1. Information We Collect
The information we collect depends on how you use our website and services.
Information You Provide to Us
You may provide personal information when you place an order, create an account, complete a form, request a quotation or communicate with us.
This information may include:
• Full name
• Company or business name
• Email address
• Telephone and WhatsApp number
• Billing address
• Delivery address
• Account login information
• Products purchased or requested
• Order history
• Payment and transaction information
• Delivery instructions
• Customer service messages
• Reviews, feedback and survey responses
• Marketing preferences
For wholesale, customized packaging or business-related enquiries, we may also collect:
• Trade licence information
• Tax Registration Number or other business details
• Requested product specifications
• Packaging measurements
• Order quantities
• Logo files, artwork and branding materials
• Printing requirements
• Preferred delivery dates
• Quotations and commercial correspondence
Please only provide information that is accurate, relevant and necessary for your request.
Payment Information
When you make a payment, information required to process the transaction may be collected by our payment service providers.
Depending on the payment method you select, this may include your cardholder name, payment card details, billing address and transaction authentication information.
Full payment card details are generally processed by the relevant payment gateway or financial service provider rather than being directly stored by SNH Packing. Payment providers process your information according to their own privacy and security terms.
Information Collected Automatically
When you visit our website, certain technical information may be collected automatically through cookies, pixels, log files and similar technologies.
This may include:
• IP address
• Browser type and version
• Device type
• Operating system
• Language and regional settings
• Pages viewed
• Products searched for or added to the cart
• Links clicked
• Date and time of visits
• Referring website
• Approximate location based on IP address
• Shopping and checkout activity
• Website performance and error information
We use this information to operate the website, understand how visitors use it, improve performance, prevent fraud and provide a more relevant shopping experience.
Information Received from Other Sources
We may receive information from third parties that assist us with operating our business, such as:
• Shopify
• Payment service providers
• Delivery and logistics companies
• Marketing and advertising platforms
• Analytics providers
• Customer support tools
• Social media platforms
• Fraud-prevention and security providers
• Business partners and affiliated companies
The information received will depend on the service involved and the permissions you have provided to that third party.
2. How We Use Your Information
We may use personal information for the following purposes.
Processing and Delivering Orders
We use your information to:
• Confirm and process your order
• Verify payment
• Prepare invoices and transaction records
• Arrange delivery or collection
• Provide order updates
• Manage returns, refunds and replacements
• Contact you regarding an order
• Handle complaints and after-sales support
Providing Customer Service
We may use your contact details and communication history to respond to enquiries, resolve problems and provide information about products, availability, pricing, customization, wholesale quantities or delivery.
Managing Customer Accounts
Where account functionality is available, we use your information to create and maintain your account, save addresses, display order history and provide account-related support.
You are responsible for keeping your account password confidential and informing us if you believe your account has been accessed without authorization.
Managing Wholesale and Customized Orders
For wholesale or customized packaging enquiries, we may use your business details, artwork, logo, product specifications and contact information to:
• Prepare quotations
• Confirm product requirements
• Develop samples or proofs
• Assess printing feasibility
• Coordinate production
• Communicate revisions
• Arrange invoicing and delivery
• Maintain records of approved designs and specifications
Marketing and Promotional Communications
Where permitted by law, we may send you information about:
• New products
• Discounts and promotions
• Restocked items
• Special offers
• Packaging solutions
• Wholesale opportunities
• Company news
• Relevant product recommendations
Marketing communications may be sent by email, SMS, WhatsApp or another channel you have used or selected.
You may unsubscribe from marketing emails by using the unsubscribe link included in the message. You may stop WhatsApp or SMS marketing by replying with an opt-out request or contacting us directly.
Opting out of marketing will not prevent us from sending essential communications relating to your orders, payments, deliveries, account security or customer service requests.
Improving Our Website and Services
We may analyse browsing activity, product searches, cart activity, purchases and customer feedback to:
• Improve website navigation
• Improve product listings
• Understand customer preferences
• Measure website performance
• Develop new products and services
• Improve stock planning
• Personalize website content
• Evaluate advertising performance
• Identify technical problems
Where practical, we may use aggregated or anonymized information that does not directly identify an individual.
Security and Fraud Prevention
We may process information to:
• Protect customer accounts
• Detect suspicious transactions
• Prevent fraud and misuse
• Protect our website and systems
• Enforce our terms and policies
• Investigate security incidents
• Protect the rights, safety and property of customers, staff and the business
Legal and Regulatory Requirements
We may use or retain information where necessary to:
• Comply with applicable UAE laws
• Maintain accounting and tax records
• Respond to lawful government or regulatory requests
• Establish or defend legal claims
• Enforce agreements
• Cooperate with courts, law-enforcement bodies or other authorized authorities
3. Legal Grounds for Processing
Depending on the situation and applicable law, we process personal information on one or more of the following grounds:
• To perform a contract with you, including processing and delivering an order
• To take steps at your request before entering into a contract
• To comply with a legal or regulatory obligation
• With your consent
• To protect legitimate business interests, provided those interests do not unfairly override your privacy rights
• To prevent fraud, misuse or security threats
• To establish, exercise or defend legal claims
Where processing is based on consent, you may withdraw that consent at any time. Withdrawal will not affect processing that lawfully took place before your consent was withdrawn.
4. Cookies and Similar Technologies
Cookies are small files placed on your device when you visit a website. We and our service providers may use cookies, pixels and similar technologies to operate and improve the website.
Cookies used on our website may include:
Essential Cookies
These cookies are required for core website functions such as:
• Keeping products in your shopping cart
• Processing checkout
• Remembering login sessions
• Maintaining website security
• Preventing fraudulent activity
Because these cookies are necessary for the website to function, they cannot always be disabled through our website controls.
Preference Cookies
These cookies remember choices such as language, region, login details and other preferences.
Analytics Cookies
Analytics cookies help us understand how visitors use the website, which pages are visited and whether errors occur. This information helps us improve performance and usability.
Advertising Cookies
Advertising technologies may be used to measure campaigns, limit repeated advertisements and display more relevant content on third-party websites or social media platforms.
Where required, non-essential cookies will be used only after you have provided the appropriate permission through our cookie settings.
You can also manage cookies through your browser settings. Blocking certain cookies may prevent parts of the website from working correctly.
5. How We Share Personal Information
We do not sell your personal information in the ordinary meaning of selling information for money.
We may share information with carefully selected third parties where necessary to provide our services, operate the website or meet legal requirements.
Shopify
Our online store is hosted through Shopify. Shopify may process customer, device, order and transaction information to provide the e-commerce platform, checkout functions, security and related services.
Payment Providers
Payment information may be shared with banks, card networks, payment gateways and fraud-prevention providers to authorize and process transactions.
Delivery and Logistics Providers
We may provide your name, telephone number, delivery address, order information and delivery instructions to couriers, drivers and logistics partners responsible for delivering your order.
Technology and Service Providers
We may work with providers that support:
• Website hosting
• Cloud storage
• Email delivery
• Customer support
• Analytics
• Advertising
• Inventory management
• Accounting
• Fraud prevention
• Website maintenance
• Form submissions
These providers may only use information as necessary to perform services for us or as otherwise permitted by law.
Affiliated Businesses
Information may be shared with affiliated companies supporting our manufacturing, warehousing, customization, administration and fulfilment operations.
Where an affiliated business processes personal information for its own independent purposes, it is responsible for providing any additional privacy information required by law.
Business and Professional Advisers
We may share information with accountants, auditors, insurers, lawyers, consultants and other professional advisers where reasonably necessary.
Legal Authorities
We may disclose information where required by law, court order or a lawful request from a government, regulatory or law-enforcement authority.
We may also disclose information where reasonably necessary to prevent fraud, protect safety, investigate misconduct or protect our legal rights.
Business Transfers
If all or part of our business is reorganized, merged, sold or transferred, relevant information may be disclosed to advisers and prospective or actual buyers, subject to appropriate confidentiality and legal safeguards.
6. External Websites and Third-Party Services
Our website may include links to third-party websites, payment services, social media pages, messaging applications or external forms.
When you leave our website or submit information directly through a third-party service, that provider may collect and process information under its own privacy policy.
SNH Packing is not responsible for the privacy, security or content of an independent third-party website. We recommend reviewing the relevant provider’s privacy policy before submitting personal or confidential information.
7. WhatsApp, Email and Social Media Communications
When you contact us through WhatsApp, email, telephone or social media, we may collect your contact details, profile information made available by the platform and the contents of your communication.
We use this information to respond to you, provide customer support, process enquiries and maintain appropriate business records.
Please avoid sending payment card details, passwords or unnecessary sensitive information through WhatsApp, social media or ordinary email.
Your use of a third-party communication platform is also subject to that platform’s own privacy terms.
8. International Data Transfers
Some of our technology, cloud, e-commerce, payment, analytics or communication providers may process or store information outside the United Arab Emirates.
Where personal information is transferred internationally, we will take reasonable steps to ensure that the transfer is lawful and that appropriate safeguards are used, as required by applicable data-protection law.
These safeguards may include contractual protections, security requirements and the use of service providers operating in jurisdictions recognized as providing appropriate protection.
9. Data Retention
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected.
The retention period may depend on:
• The nature of the information
• The duration of our relationship with you
• Order and warranty requirements
• Customer service requirements
• Accounting and tax obligations
• Fraud-prevention requirements
• Contractual obligations
• Potential disputes or legal claims
• Other legal or regulatory requirements
When information is no longer required, we will take reasonable steps to delete it, securely destroy it or anonymize it.
Certain records may need to be retained after an account is closed or a deletion request is received where continued retention is required or permitted by law.
10. Information Security
We use reasonable administrative, organizational and technical measures designed to protect personal information against:
• Unauthorized access
• Accidental loss
• Misuse
• Disclosure
• Alteration
• Destruction
These measures may include access controls, password protection, secure connections, system monitoring, staff access restrictions and security measures provided by our technology and payment partners.
However, no website, internet transmission or electronic storage system can be guaranteed to be completely secure. You should use a strong password, protect your account credentials and avoid sending confidential information through unsecured communication channels.
If we identify a personal-data breach that requires notification under applicable law, we will take appropriate steps to investigate, reduce the risk and notify the relevant parties or authorities as required.
11. Your Privacy Rights
Subject to applicable law and any legal exceptions, you may have the right to:
• Ask whether we process your personal information
• Request access to information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of information
• Request restriction or suspension of certain processing
• Object to certain uses of your information
• Withdraw consent where processing is based on consent
• Request a transferable copy of certain information where applicable
• Opt out of direct marketing
• Submit a complaint regarding the handling of your information
These rights are not absolute. In some circumstances, we may need to retain or continue processing certain information to comply with legal obligations, complete a transaction, prevent fraud, protect legal rights or resolve a dispute.
To protect your information, we may ask you to verify your identity before processing a privacy request. We may also request further details to help us locate the relevant records.
Where a request is submitted by an authorized representative, we may require evidence that the representative has authority to act on your behalf.
12. Children’s Privacy
Our online store is intended for general customers and business purchasers. It is not designed for children to make purchases independently.
We do not knowingly collect personal information from children without appropriate authorization. If you believe a child has provided personal information to us without suitable permission, please contact us so that we can review and, where appropriate, delete the information.
13. Automated Tools and Personalization
Our website or service providers may use automated tools to assist with fraud detection, product recommendations, website personalization, advertising measurement and transaction security.
These tools may analyse information such as device details, browsing activity, order patterns and transaction information.
We do not intend to make decisions that produce significant legal effects for customers solely through automated processing unless permitted by applicable law and appropriate safeguards are in place.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect:
• Changes to our website or services
• New technology or service providers
• Changes in our business practices
• Legal or regulatory developments
• Security or operational requirements
The updated version will be published on this page with a revised “Last updated” date.
Material changes may also be communicated through the website, by email or through another appropriate method where required.
15. Contact Us
SNH Packing General Trading L.L.C is responsible for the handling of personal information described in this Privacy Policy.
For privacy questions, requests or complaints, please contact us using the details below:
SNH Packing General Trading L.L.C
Warehouse 17 to 20, 22nd Street
Al Marabea’ Street
Al Quoz Industrial Area 3
Dubai, United Arab Emirates
PO Box: 26486
Contact email: contact@snhuae.com
WhatsApp: +971 52 399 3759
Phone: +971 4 323 5340
Website: snhuae.com
Please include “Privacy Request” in the subject line of your email and provide enough information for us to understand and respond to your request.
We will review privacy concerns fairly and respond within the period required under applicable law. If you remain dissatisfied with our response, you may have the right to raise the matter with the relevant data-protection or regulatory authority.
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