Customization Inquiry Policy
At SNH, we offer customization solutions for a wide range of packaging and related products. Every customized product has different requirements depending on the product, material, quantity, printing method, design, and other specifications.
This policy explains the important information you should know before submitting a customization inquiry or proceeding with a customized order.
1. Customization Inquiry
Submitting a customization inquiry allows our team to understand your initial requirements and contact you to discuss the available options.
An inquiry does not constitute an order confirmation and does not guarantee pricing, product availability, customization feasibility, production capacity, or delivery dates.
Our team will review your requirements and guide you through the next steps.
2. Minimum Order Quantity (MOQ)
Customized products are subject to Minimum Order Quantities (MOQ).
MOQ may vary depending on:
- Product and size
- Material
- Printing or customization method
- Number of printing colors
- Design requirements
- Manufacturing requirements
Our team will confirm the applicable MOQ after reviewing your requirements.
3. Pricing & Quotation
Customization pricing depends on the final product specifications, quantity, material, printing requirements, artwork, and other customization requirements.
Additional charges may apply for services or requirements such as samples, artwork preparation, printing plates, dies, molds, setup, development, or delivery.
SNH will provide final commercial details through an official quotation.
4. Artwork & Design
Customers may provide their logo, artwork, design, or reference material when submitting an inquiry or during discussion with our team.
Our team will advise you regarding suitable artwork formats, printing possibilities, and other technical requirements.
The customer is responsible for ensuring that they have the necessary rights and permissions to use any logos, trademarks, artwork, designs, or other materials provided to SNH.
5. Samples
Samples may be available for selected products depending on the customization requirements and availability.
Samples, prototypes, printed samples, design work, courier services, printing plates, dies, molds, setup, or development work may be chargeable.
Availability, charges, and timelines will be communicated by our team where applicable.
6. Artwork & Specification Approval
Before production, the customer may be required to approve the final artwork, design, specifications, dimensions, printing details, or other relevant information.
Customers should carefully review all details before approval, including:
- Logo and artwork
- Spelling and contact information
- Size and dimensions
- Colors
- Print position
- Product specifications
- Quantity
- Other customization details
Production will proceed based on the approved artwork and specifications, after applicable payment requirements are met.
7. Color & Production Variations
Due to the nature of printing and manufacturing, minor variations may occur between digital artwork, screen displays, samples, previous orders, and final production.
Reasonable variations may include color shades, print positioning, dimensions, material appearance, finishing, and production quantity.
Where exact color matching or another specific tolerance is essential, please discuss this with our team before approving the order.
8. Production Lead Time
Production lead times vary by product, quantity, customization method, artwork approval, material availability, and manufacturing requirements.
Any estimated production or delivery timeline will be communicated by our sales team.
Unless specifically agreed otherwise, production timelines should be considered estimates and may be affected by circumstances outside normal production schedules.
9. Changes & Cancellations
Customers should ensure that all specifications and artwork are correct before providing final approval.
Once artwork has been approved and production or related manufacturing processes have started, changes or cancellations may not be possible.
If a change can still be accommodated, additional charges and revised production timelines may apply.
10. Returns & Exchanges
Customized, printed, personalized, or specially manufactured products are generally non-returnable and non-exchangeable.
If you believe there is a manufacturing defect or that the supplied product materially differs from the approved specifications, please contact our team so the matter can be reviewed.
11. Use of Customized Products in Our Portfolio
We may photograph, record, display, or share customized products produced by SNH as examples of our work.
This may include use on our:
- Website
- Social media channels
- Digital and printed marketing materials
- Product catalogs
- Sales presentations
- Portfolio and promotional materials
If your product, design, brand, or customized packaging is confidential or should not be publicly displayed, please inform our team in writing before confirming your order.
12. Data Privacy
Information provided through our customization inquiry form will be used to review and process your inquiry, communicate with you, prepare quotations, provide relevant services, and maintain appropriate business records.
We take reasonable measures to protect the personal and business information provided to us and do not sell your personal information to third parties.
Please do not submit passwords, payment card information, banking credentials, or other unnecessary sensitive information through the customization inquiry form.
13. Final Order Confirmation
A customization inquiry, discussion, sample, preliminary artwork, or quotation request does not by itself constitute a confirmed order.
We will confirm final specifications, pricing, MOQ, payment terms, production requirements, availability, and estimated lead time during the sales and order confirmation process.
Ready to Discuss Your Custom Packaging?
Tell us what you're looking for and our team will help you understand the available products, customization options, quantities, and next steps.
